Term of use

Generally

Uno travel Sweden AB only transfers the airline tickets and is not responsible for any timetable changes, canceled flights, lost luggage or other events related to flight travel. Such events are responsible for each airline alone, so any claims arising therefrom shall be made directly to airlines.

We are not responsible for booked hotels or rental cars.

1. Responsibility of the traveler.

1.0.1 Enter the correct e-mail address and phone number, available 24 hours a day, when booking tickets.
1.0.2 Monitor the email when our correspondence is made by email.
1.0.3 The traveler is responsible for obtaining a suitable travel insurance.
1.0.4 Verify that the expiration date corresponds to how the traveler wishes to travel before the traveler makes a reservation.
1.0.5 Verify that all details are correct as soon as the confirmation has arrived to the traveler by e-mail, and in case of unclear notification immediately to us.
1.0.6 Check with each airline from which airport terminal the passenger departs.
1.0.7 Check passport rules and passport validity when certain countries require the passport to be valid at least 6 months after the trip.
1.0.8 Check visa rules for the final destination and possible stopovers.
1.0.9 Check all vaccinations required before the trip.
1.0.10 For travel to and / or through the United States of America, know the sharpened terms of passports and requirements for machine-readable passports. The US / Canadian embassy knows what is applicable and can respond in each individual case.
1.0.11 For travel to and / or via the United States - Canada, apply for a travel permit within 72 hours prior to scheduled entry.
1.0.12 Verify that the airline, as the traveler books the ticket at, allows young people under the age of 18 to travel on their own.

2. Order

2.0.1 Minimum age for booking a trip on our website is 18 years.
2.0.2 Your reservation is not binding as long as you do not make a payment or choose other forms of payment.
2.0.3 The order will be automatically canceled if you do not complete your payment.
2.0.4 The right of withdrawal does not apply to transport under the distance contract law. Nor do we have a 24-hour rule that we can apply to our bookings. Once the payment is completed and the ticket is issued, we do not have the opportunity to change the ticket but must follow the cancellation / cancellation policy from the airlines.

3. Payment

3.0.1 The reservation is not binding until uno travel has received payment. If payment is not received by uno travel on time, the ticket will be automatically canceled.
3.0.2 If you provide incorrect information, you may also be required for ex post costs.
3.0.3 In cooperation with Svea uno travel offers up to 24 months. The agreement will begin as soon as the order is made. In these cases, the trip is considered to be fully paid and there is no possibility for the traveler to cancel the trip according to the general terms and conditions. When choosing a part payment, you must enter your social security number or organization number. Your personal information is then processed in accordance with the Personal Data Act. At the time of purchase, a credit check is made which means that credit information is taken.
3.0.4 When selecting payment invoice or payment by Svea, the booking will be binding upon acceptance of payment terms even if you have not completed the payment transfer to Svea.
3.0.5 Payment usually takes the same day as booking.
3.0.6 We use so-called SSL encryption. This protects all payment data including card number against unauthorized users being able to read them.
3.0.7 When the tickets / e-tickets are issued, they are fully locked and can not be changed / canceled. These rules are set by the airlines and not by the uno travel . Once payment has been received, any travel documents will be sent by email.
3.0.8 The right of withdrawal does not apply to transport under the distance contract law. Nor do we have a 24-hour rule that we can apply to our bookings. Once the payment is completed and the ticket is issued, we do not have the opportunity to change the ticket but must follow the cancellation / cancellation policy from the airlines.

4. Rebook / Change

4.0.1 If the airline allows rebooking or change of name, in addition to the fee charged by the supplier, an administrative fee will be charged for this change.
4.0.2 Changes must be made in good time before departure / departure, but no later than two weekdays prior to the trip.

5. Cancellation / voida

5.0.1 You can not cancel a paid trip through the website. This must be done by phone or email.
5.0.2 If you do not use the departure (eg "Noshow"), your flight will normally be canceled by the airline. In these cases, the airlines do not allow a refund.
5.0.3 In case of cancellation / cancellation on the day the customer purchased a ticket, the travel agency will issue a handling fee of 400 SEK per ticket.
5.0.4 Airline tickets are personal and may not be transferred, it is not possible to rename this as a cancellation. Remember to write the names as in the passport.
5.0.5 In case of credit / rebooking, the travel agency charges a handling fee of SEK 295 per ticket in addition to the airline's fees.

6. Refunds

6.0.1 All repayments are made by the airlines, and uno travel Sweden has no opportunity to influence management times, which may vary from 4 to 10 weeks. The time may be extended depending on the operating hours of the airlines.
6.0.2 unotravel Sweden does not refund the cancellation fee, service package, or previously paid fees and fees.

7. Deviations or defects in the product / Correction of errors

7.0.1 If everything has not been satisfied, you must try to correct the problem. If you do not immediately address the problem, we will not be able to help you correct the error and then it is difficult to get compensation when you get home. You address the error on site or by contacting the respective supplier.
7.0.2 If the traveler on its own pays an upgrade or purchase of another service on site without first contacting the supplier, the supplier will not accept the refund of these costs. The transaction is then considered to be a binding agreement directly between the traveler and the supplier in place.
7. Deviations or defects in the product / Correction of errors.
7.0.1 If everything has not been satisfied, you must try to correct the problem. If you do not immediately address the problem, we will not be able to help you correct the error and then it is difficult to get compensation when you get home. You address the error on site or by contacting the respective supplier.
7.0.2 If the traveler on its own pays an upgrade or purchase of another service on site without first contacting the supplier, the supplier will not accept the refund of these costs. The transaction is then considered to be a binding agreement directly between the traveler and the supplier in place.

8. Mediation of airline tickets

8.0.1 The flight agreement is signed between you as a customer and the airline. We act only as intermediaries and are therefore not parties to the agreement.
8.0.2 The airlines are responsible for the proper implementation of the transport. Any shortcomings and / or complaints about the transport or baggage handling must be addressed directly to the airline.
8.0.3 We reserve for any changes and cancellations made.
8.0.4 The airline reserves the right to change the booking within 24 hours after the booking is made. Should there be a change in price, we reserve the right to return with a price increase or if you prefer a refund. This will be notified to you within 24 hours or next weekday after the booking date.
8.0.5 Children's rates are offered by most airlines for children aged 2 years and not yet 12 years old. As an infant (infant) children are counted as (before the trip is completed) not yet filling 2 years.
8.0.6 We cannot handle bookings with single-occupied children / adolescents under 18 years of age.

9. Flight times / Timetable changes

9.0.1 All times are always specified in local time for each country. Airlines sometimes change timetables at short notice. If we receive information from the airline on timetable change, we will inform the traveler of the change by email.
9.0.2 We are not responsible for airline timetables changes or canceled flights. If the passenger is injured, claims shall be directed directly to the airline. A timetable change does not entitle you to deductions, compensation, damages or other compensation from us.
9.0.3 If the airline sets your flight without offering options, we will refund the amount of the canceled ticket.
9.0.4 If the airline sets your flight but offers you to choose between alternative travel or cancellation, we will follow the airline's guidelines for cancellation charges. If you choose to cancel, we will charge an administrative fee.
9.0.5 When booking separate tickets, airlines are not liable for delays that may lead to missed connections. It is therefore the traveler's responsibility to check that the replacement time is sufficient according to the airlines and airports requirements.
9.0.6 We are not responsible for e-mail, which for some reason does not reach the recipient (eg spam filter).

10. Baggage

10.0.1 uno travel is not responsible for baggage costs not included in the ticket price. Any delays or damage to the baggage must be addressed immediately to the airline's representatives at the airport.
10.0.2 If canceled, the airline will not refund the cost of your booked baggage.

11. Passport, visa and vaccinations

11.0.1 The traveler is required to have a valid passport, visa, visa for stopover, necessary vaccinations and other possible documents required for final destination.
11.0.2 We do not assume responsibility for additional costs that will affect the traveler when a visa application is rejected. It is each country's respective embassy or consulate dealing with seamen. Passengers who do not have approved travel documents may be denied boarding or entry.
11.0.3 As a traveler you are responsible for all costs incurred due to the shortcomings of the above-mentioned formalities.

12. Seat in flight

12.0.1 For information on seating on the flight on your trip, please refer to the airlines' own rules and regulations, which are available on the respective airline's website.
12.0.2 If canceled, the cost of your booked seat will not be refunded.
12.0.3 The airline reserves the right to change your seat.

13. Personal Data Act (PUL)

13.0.1 Uno Travel Sweden applies the Personal Data Act (1998: 204). By purchasing a service or registering your information at, you agree that we may process the data for the specified purposes.
13.0.2 Uno travel issues your information to TRS Travelright in order to monitor any eligible delays. In these cases, you will be contacted by TRS for further processing.
13.0.3 Uno travel otherwise only discloses your personal information to third parties if necessary to implement, administer and charge for your order. Third parties include, for example, the airline you booked through us.
13.0.4 Uno travel works actively to prevent abuse and loss of personal data. You have the right to free of charge pursuant to Section 26 of the Personal Data Act (1998: 204).
13.0.5 The information may be shared with our partners and other contributors working on behalf of Uno Travel.
13.0.6 You are responsible for updating the data by contacting Uno Travel.

Other

Air travel and cooperation with the consumer company TRS Travelright Air travel, canceled flights and denied boarding enl EU Regulation 261/2004

According to 261/2004, depending on the length and destination of the trip, you can claim compensation between 250-600 euros.

Uno Travel cooperates with TRS Travelright. This means uno travel Sweden .se through Travelright automatic systems monitors your flight and if a flight delay occurs as Travelright estimates entitle you to compensation, you will be contacted by Travelright who then operates your compensation claim against the airline.

Travelright works on a no win no fee basis, which means that if they fail to get a compensation for you, their services will not cost anything. If they succeed in receiving compensation from the airline, they will charge 30 percent including VAT on the amount due. (For example, if you are entitled to 600 euros you will receive 420 euros).

Please note that if you also signed travel insurance with us, you may be entitled to both insurance compensation and compensation according to 261/2004.

You can find the Travelrights Terms and Conditions

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